Urban Direct Wholesale

Reviews of Urban Direct Wholesale

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  Jarrad Henderson Added August 10, 2023

  ★ ★ ★ ★ ★
  Really happy with the Ultrashield brand of Decking and Cladding I purchased from UDW. They also supply some pretty cool Grow wall systems.
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  Mark Behnecke Added August 01, 2023

  ★ ☆ ☆ ☆ ☆
  My name is Mark. I started my own decking company over 17 years ago in Victoria called Decking out Melbourne. Approx 4.5 years ago l was introduced to the Newtechwood composite decking board. For 4.5 years l sold this product to literally hundreds of clients. I was so impressed by the board l installed at my own house.
  
  All this changed a little over 12 months ago when l 1st noticed mould on the surface and end grains of my Newtechwood boards. The deck was just over 2 years old, but comes with a 25 year warranty.
  
  I rang the owner Ben and voiced my concerns. Ben’s reply was not what l was expecting. I was told to “high pressure clean it”, which l did, but it still raises a red flag for me as l said to Ben “ it’s not meant to get mould”.
  
  12 months later the issue has arisen again.
  
  I was now told it was a batching issue.
  
  We were offered the price of our board ( as a good will gesture) or a full deck replacement which l rejected as l had lost confidence knowing this should not happen to this type of board.
  
  Would l recommend NTW decking- No way, the post purchase support has proven to not what it is claimed to be and l am still waiting to hear what their response will be.
  
  I have since contacted past clients who also have mould issues.
  
  Rating -10
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  Andrew Graham Added July 27, 2023

  ★ ★ ★ ★ ★
  Excellent quality products especially Newtechwood decking. And staff are very easy to deal with and always willing to help
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  Darryl Sherwood Added July 21, 2023

  ★ ★ ★ ☆ ☆
  It's good for pool decking

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